Straight Pose - Right Training Hand

SHIPPING INFORMATION

YOU ARE SHOPPING IN GBP - GREAT BRITISH POUNDS £

We can not send parcels to PO BOX addresses at this time. Sorry for any inconvenience.

I would like to take a moment to announce our company 1 week vacation. Here at Glitter Planet, we are a small family run business and love to keep things personal. It is that time of year when we must make time for our little family. Maybe you are wondering how this may affect your orders and/or delivery times?

We are accepting orders as usual between the dates below, this ensures you do not miss out on the goodies you want.

Holiday dates:
From Monday 13th July 2020 ---- To ---- Friday 17th July 2020

To ensure your parcel is dispatched please place your order before 8am Friday 10th July.

We will resume business as normal from Monday 20th July 2020

IMPORTANT: Please note we will be unable to answer emails until Monday 20th July. We are very sorry for any inconvenience.

UK SHIPPING: 

• We use DPD to Ship All Items to the UK. For extended postcodes we use Royal Mail, however if you have liquids in your basket it will go with DPD.
• All the parcels are sent via DPD Next Day from your dispatch confirmation email (this does not include weekend delivery) and  ROYAL MAIL 1st CLASS SIGNED. PLEASE NOTE : The delivery times are expected but not guaranteed. 
• Free shipping over a certain amount spent applies to most of the UK, small exclusions apply due to zone charges from our shipping company. Northern Ireland and some parts of Scotland are effected. Free shipping occurs in these area's at £120 min order value if your order includes any if the acrylic system.
• During busy periods parcels can take from 1-2 days for processing and dispatch.
• If you have not received your order in 4 working days from dispatch email please contact us via our contact form or send an email to help@glitterplanetuk.com
• PLEASE NOTE - we are not responsible for incorrect imputed information at check out. If you have imputed your address incorrectly and not contacted us to change this before the item is shipped, You will have to wait until the package has returned back at our warehouse before we can refund the goods or arrange to resend - p&p to be paid by customer for re shipping. 

INTERNATIONAL SHIPPING: 

• WE SHIP TO MOST DESTINATIONS - Yaayyy!!!
• At this time we can ship our Acrylic powders and Gel top coat internationally, we are working on International shipping on Primers and liquids.
• We offer Express shipping to most areas in the USA. 
• We ship all international parcels via UPS or a ROYAL MAIL INTERNATIONAL TRACKED Service. 
• Please allow 5-15 working days to receive your item. Average delivery is up to 10 working days.
• If you have not received your item in 15 working days please email info@glitterplanetuk.com with your full name and order number. Please allow up to 2 day response time. 
• Please allow due to time difference 1 extra day to process your order before it will be shipped.
• Some Royal Mail international orders have taken as long as 25 working days to arrive due to the countries strict customs, unfortunately we don't have any control over this. if you are in a rush please do select express shipping if available.
• Our shipping costs are based on weight & Size of products.
• PLEASE NOTE - we are not responsible for incorrect imputed information at check out. If you have imputed your address incorrectly and not contacted us to change this before the item is shipped. You will have to wait until the package as returned back at our warehouse before we can send it again. 
• Glitter Planet will not be held responsible if any duty or taxes applied are not paid by the receiver and the consignment is refused/held or destroyed at customs. No refund will be offered.

HOLIDAYS AND BANK HOLIDAYS

During holidays, busy periods and adverse weather conditions you may experience delays. This is due to the postal service. We will always aim to get all parcels out for delivery within two working days wherever possible.

Please Note: 

All Shipping information is final and cannot be changed after you have made your purchase, please ensure all of your details are correct before proceeding to pay.

**Any FREE confectionary sweets or edible consumables within our parcels are eaten at the recipients own risk & MAY CONTAIN NUTS, GLUTEN, EGGS AND ALL OTHER ALLERGENS.