Terms and Conditions

BY PURCHASING FROM US YOU AGREE THAT YOU ARE FULLY TRAINED & QUALIFIED TO USE OUR PRODUCTS.

You are shopping our website in GBP £

We can not send parcels to PO BOX addresses at this time. Sorry for any inconvenience. If you still choose to send to a P.O Box do so at your own risk - your parcel will not be insured or guaranteed for delivery via Royal Mail. We will not be liable for any lost parcels if you choose send to a P.O Box address.

 

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

 Website access

 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered. 

Shipping

Your order will be processed within 2 working days, for international orders allow an extra 24 hours due to time differences. You can find our shipping information here. 

 

Cancellations, Amendments, returns and refunds

All customers have the right to cancel their order if it hasn't yet been dispatched.

Your right to cancel an order from Glitter Planet starts the moment you place your order but it must be cancelled before your order is dispatched.

Cancellation after dispatch can not be accepted.

If your order has been marked as dispatched but has not yet left our warehouse you have the right to cancel but will not be refunded P&P and Glitter Planet reserves the right to add a handling fee.

Once you have submitted an order we cannot amend an order or add to it.

 

If an Item is out of stock - If an item you purchase goes out of stock it will automatically be refunded to the same account you paid with. You will be notified if this happens. 

 

I received the wrong item - If you have received the wrong item and are in the UK we will resend out the correct item, the incorrect item will need to be returned. For all international orders if you receive the incorrect item we may send you the correct item out or we will issue you a refund for the item you were missing. You must notify us about incorrect items received within 48 hours of receiving your parcel so that we can communicate together to resolve the issue. Please keep all of your packing and packing slip to help us resolve this.

 

Missing Item - If you have an item missing from any part of your order you must check and notify us within 48 hours of receiving your order. Send your query via email to info@glitterplanetuk.com including clear pictures of your packing slip. We will deal with the problem accordingly. Thankyou.

 

Returns

At this time Glitter Planet can not accept returns for all items due to the nature of some of our products. If opened these products will no longer be sterile and may be subject to cross contamination and not fit for re sale. Please message us to find out if your item qualifies for a return.

For items that are able to returned they must be unused and in the same condition as when your purchased them. We can not accept ANY returns on items that have been used or 'tested'.

Returns if your item arrives damaged - You must send us a clear picture of the damaged item within 24 hours of receiving your parcel along with your order number in order for us to process your return - Once we receive this information we will resolve the problem asap for you. 

 

Disclaimer & currency

Glitterplanetuk.com main currency is GBP £. This website will ALWAYS check out in GBP £ , it is clearly displayed on all of the products and at the check out area. Your bank will convert the money for you to your countries currency, if you want an estimated value of your basket we recommend using Google currency converter. This is a UK site, and the laws of the United Kingdom govern any contract made by a user of this site. You hereby consent to exclusive jurisdiction of the English court in all disputes arising out of or relating to the use of this website.

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

 

Links to and from other websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this website in breach of clause 'c' you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

 Use of website

This website may be used for your own private purposes and in accordance with these terms and conditions.You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Mobile Terms of Service

Glitter Planet

Last updated: July 1, 2025

The Glitter Planet mobile message service (the "Service") is operated by Glitter Planet (“Glitter Planet”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Glitter Planet’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Glitter Planet through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Glitter Planet. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to G Planet or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Glitter Planet mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to G Planet or email help@glitterplanetuk.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Liability claims

Glitter Planet UK total liability for any claim however arising shall not exceed the price of the goods supplied. Glitter Planet UK will not be liable for any consequential loss for anything.

Your statutory rights are not affected.